When purchasing tickets, in the 'Customer Name' field, please provide the name of the
person who will be attending the show.
ID will be required for entry
No name changes will be permitted after purchase
If you are buying more than one ticket, all members of the group must arrive and enter the venue
together.
Sandbag acts as the agent to those who provide events, such as venues, promoters, artist
representatives and fan clubs, ('Event Providers'). When you purchase a ticket for an event Sandbag
will be handling the transaction and collecting payment for the Event Provider.
Customer data may be shared with a third party purely for the purpose of mailing tickets out.
Ticket prices shown may include local transportation fees and/or local ticket printing/handling
charges.
If more than the maximum number of tickets allowed per show are ordered in separate transactions
Sandbag reserve the right to cancel orders and refund money.
Once purchased, tickets cannot be transferred, exchanged, refunded or returned unless the event is
cancelled or moved to another date. No name or address changes may be made once your order is
completed. In the case of will call (box office collection) and print at home tickets, only the person
whose name is on the order will be able to collect the tickets (not the person named on the credit
card used), no changes can be made.
Seat allocations are given in good faith however Sandbag reserve the right to make alterations if
required.
Sandbag is unable to honour ticket sales where orders are not completed due to technical failure or
any other reason.
In most cases, duplicate tickets will not be issued to replace those delivered but subsequently lost.
Sandbag will endeavour to secure entry for those that have lost tickets but is unable to guarantee
this.
Tickets will be dispatched approximately TWO WEEKS prior to the show date, unless stated as 'WILL
CALL/BOX OFFICE COLLECTION'. If your tickets are 'WILL CALL/BOX OFFICE COLLECTION', they will
not be posted and you will need to collect them at the venue on the day of the show.
If your order confirmation e-mail states 'PRINT AT HOME' tickets then please click the link and print
them out. You will need to take your printed tickets and ID to the venue to gain entry to the show.
Only the person named on the ticket will be able to enter the show. If more than one ticket is
purchased all attendees must enter the show together.
Sandbag will strive to ensure tickets are posted in time for the show, we do however reserve the
right to refund postal charges and hold tickets at will call if we believe tickets may get lost or delayed
in the post for whatever reason. If tickets are lost in the post (and a registered mail service was used
for delivery) Sandbag will try to arrange for duplicates to be collected from the venue by the
customer. However, this may not be possible.
Any customers who have opted for the non registered mail service will not be able to track their
delivery. If these tickets are lost, damaged or delayed in the post Sandbag WILL NOT be able to
reissue or refund.
Right to admission is reserved by the promoter and event venue.
In the event of cancellation, only the face value of the ticket will be refunded. Sandbag accept no
liability for any consequential loss incurred due to cancellation or postponement of concerts.
If the event is moved to another date tickets will remain valid and refund requests will be accepted
up until 2 weeks before the revised date unless otherwise stated.
To qualify for a refund, purchasers must return the tickets to:
Sandbag ltd.
PO Box 2656
Reading
RG1 8XR
UK
[email protected]
Please include your name and order number.